Press the Windows key on your keyboard and type regedit in the search bar and press Enter.Registry Editor and if so, just click on yes. Windows may require your permission to open the You need to be signed in as an Administrator first. If you still have the game on your computer you can follow these steps to find your serial code from your registry (PC only). Make sure to uninstall the DVD version and install the download version instead. Instructions on how to do this can be found here: Redeem Your Serial Code in Origin You can download it through Origin and redeem your code. With your serial code, you are eligible for the download version of your game. Lost/broken DVD but still have the serial code It will help other people finding the solution this following article. ᕤ◕◡◕ ༽ᕤ -ĭid my post solve your question? Please Click 'Accept as Solution' & 'XP' Button to award me! You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.Īfter this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be glad to help you. If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.Ĭlick this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand. On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button. Alternately you can choose the Browse By Topic option and choose your relevant topic. If your game isn't listed, try entering the name on the search bar to the right. Then click on Help with a Game, and choose your game.

If this is the case, please use an alternate browser such as Firefox or Chrome* *Note that some players may have issues when using Internet Explorer. To solve your problem, you will need to contact Origin/EA support. Information and Announcements about EA Play.Information, Guides and Announcements for the EA app.

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